Hotel Ryland- Red River, New Mexico Hotel Lodging 575-754-6444
Rental Policies Reservation Policies/Agreement
As a small family owned and operated hotel it is important to be consistent with our policies so that all guests are treated in a fair and like matter.
Rental Acknowledgment: Guest acknowledges and understands that he/she is a licensee of the Owner and not a tenant; and that he/she is not acquiring any interest in the property. It is understood that the unit is privately owned, including the furnishings. We reserve the right to refuse service to anyone.
Verification: A copy of your driver’s license and credit card is required prior to your entering the property.
Check in/Check out: The guest(s) understand and agree that check in time is after 3:00 pm for hotel suites and 4:00 pm for Gibson Cabins and Summit View Penthouse. Every attempt is made to have your room prepared for check in at that time, but access to the property is given only after the room has been inspected and cleaned. Due to last minute bookings and the frequency in which our customers choose to extend their stay, we cannot commit to allowing an early check-in. Please feel free to check with us on the day of your arrival and we will be happy to accommodate you if the room is ready. Check out time is no later than 10:00 a.m., there may be certain times when we may allow an exception, but prior arrangements must be made. The amount of an additional night stay will be charged for late checkouts.For check-ins after 6:00 PM please call ahead to make arrangements for a late check-in.
I understand that I will not receive a refund if I decide to depart early or shorten my stay.
Key Return: Leave keys in room at check out and shut the door behind you. The cleaners will be right behind you to collect the keys. Guest(s) will be charged a minimum of $25.00 for the costs of re-keying or replacing of the lock if all keys are not returned at time of check out.
Minimum Age Requirement: You must be of “legal and responsible age” to rent our rooms. We will not rent to anyone under 18 years old. (Of course, teenagers & children are welcome with adult supervision).
Right of Entry: Hotel Ryland reserves the right to enter property at any time to investigate disturbances, check occupancy, check damages, and make repairs as management deems necessary. Management will attempt to notify guest when service/repair entry is to take place.
Use of the Premises: Guest(s) understand that they are solely responsible for any property damage, accidental injury to any person(s) or loss sustained by any person, including loss of money, jewelry, and other items of personal property. Guest(s) shall inspect and be familiar with proper use and application of all items of personal property in the room prior to using them. Guest(s) hereby agrees to INDEMNIFY and hold harmless the property owner and Resort Realty from any and all claims, including those of third parties, arising out of or any way related to guest(s) use of premises of the items in personal property provided therein. Guest(s) assumes the risk of injury or other losses relating to and including, but is not limited to, walking around on the property, using any stairs around the property, climbing on or around anything both inside or outside the property, etc. All things just mentioned will be done at guest(s) own risk. Guest(s) will not hold Resort Realty, Hotel Ryland or the property owner responsible for any accidents, injury, or loss of life resulting from the activities listed above, or any other unforeseen event.Occupancy and use of premises shall not be such as to disturb or offend neighbors or residents. If a disrupted party of situation develops, all guests will be asked to leave immediately without refund. This policy is enforced without exceptions.
Damage/Theft: Guest(s) agree to leave the premises as they found them, in a generally clean, undamaged condition. Guest(s) shall be responsible for all intentional or reckless damages caused by any member of the party staying or visiting the room, this is to include damages done while under the influence of drugs or alcohol. The credit card on file is authorized for charge of any/all damages occurring during the scheduled stay.Guest(s) hereby authorize Hotel Ryand and Resort Realty to charge any expenses related to intentional or reckless damage, cleaning of the unit beyond normal wear and tear or related to theft. If at any time the housekeeping crew is required to clean up an unexplainable mess, the guest(s) will be charged a double cleaning fee. Missing or damaged items from the room will be replaced at current retail value plus a minimum $50.00 service fee charged to the guest(s).
Alcoholic Beverages/Illegal Drugs: Consumption of alcoholic beverages in or on the premises is limited to persons of legal age. Guest(s) understand that there is to be no excessive drinking of alcohol. Illegal drug use is strictly prohibited. (Guest(s) in violation of this policy will be required to vacate the premises without refund).
Holidays/ Peak Season: Include Dec. 19-Jan. 4, Mlk Weekend, Presidents Weekend, Spring Break, Memorial Weekend, 1-4th of July, Labor Day Weekend, Oktoberfest, Aspencade.
Payment Hotel Suites: A deposit of 50% is required at the time of reservation. The remaining 50% is due 14 days prior to check in. All holiday hotel suite reservations must be paid in full 30 days prior to arrival.
Payment Gibson Cabins and Summit View Penthouse: A deposit of 50% of total balance is required at the time of reservation. The remaining 50% is due 30 days prior to check in.
Cancellation Policy Hotel Suites: 80% of your deposit is refundable ONLY if we are able to rebook your room for the exact price and nights reserved. Any refunds will be disbursed within 30 days of reserved departure date.
No refunds for holiday/peak reservations. Deposits can not be applied towards other dates.
*All reservation deposits made with a credit card are subject to a 5% credit card processing fee if refunded due to a cancellation, regardless of when the reservation is cancelled.
*Any changes to a reservation after it has been made will incur a $15 change fee.
Cancellation Policy Summit View Penthouse and Gibson Cabins: 80% of the deposit is refundable minus first night, up until 30 days before your stay, ONLY if we are able to rebook your room. If cancellation takes place less than 30 days before stay you will be charged 100% of the stay. (No discounts for late arrival or early departure.)
*No refunds for holiday/peak reservations. Deposits can not be applied towards other dates.
Any changes to a reservation after it has been made will incur a $15 change fee.
Travel Insurance: We strongly suggest travel protection for your Red River vacation. For a nominal fee, insurance coverage safeguards your family vacation, lodging, travel and more. www.csatravelprotection.com/
Damage Deposit: Guest(s) agree to leave a credit card on file at time of check-in as a security deposit for any damage to the property or its contents. Guest(s) agrees the credit card on file may be used to pay for any damages caused by rental party to the rental property, its furnishings and equipment or any items missing from the room during their stay. If the card on file cannot be processed for any reason the contracted renter must provide payment for damages by another means. Any disputes that arise that may need to be settled in court, the contracted renter is responsible for paying any and all costs associated with the court proceedings. Hotel Ryland does not want to charge your credit card for additional charges. However, we must protect our property. Please work with us to guarantee that the property is left in the same condition you found it. Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately. We can be contacted at (575)754-2927 or (575)754-6444.
Occupancy: Room occupancy is to be limited to the maximum number of guests allowed for that room. Occupancy numbers are established based on fire and safety codes. The occupancy rate is there solely for safety reasons. If it is discovered that more than the maximum number of guests allowed are “staying” on the premises, additional guests will be asked to leave immediately. If additional guests fail to comply, all guests will be asked to vacate the premises without a refund. (To clarify: “staying” and “visiting” the room are two separate things. A visitor does not count against the maximum occupancy and would be considered someone who is not staying overnight on the premises). Parties are not allowed under any circumstances. If a room is booked for a party without our knowledge, occupancy of the room will be terminated immediately without a refund.
Room Supplies: Hotel Ryland will provide guest(s) with linens and towels. All linens & towels are inventoried upon check- out. The Guest will be charged for any missing/damaged items. We do not permit towels or linens to be taken from the rooms.
Pets: Dogs are permitted at a rate of $20.00 per day per stay unless they pose a health or safety risk or are prohibited by law. Dogs that pose a health or safety risk may not remain onsite, and include those that, in our managers’ discretion, are too numerous for any one room, cause damage to our property or that of other guests, are too disruptive, are not properly attended, or demonstrate undue aggression.Animals that assist the disabled, known as “Service Animals,” are always welcome and at no charge. Like pets, however, any Service Animal that poses a health or safety risk may not remain onsite. All pets and Service Animals must be declared at check-in. This is very important because it provides our staff with key information about the occupants of each room.In consideration of all guests, pets must be attended to and under control at all times. Pets should not be left alone in a room or automobile. Pets must be on a leash or securely carried outside of guest rooms and under control at all times. Please be considerate of other guests when walking pets on the property and please clean up after your pet. If your pet or Service Animal does not comply with any of the above guidelines, you may be asked to vacate the property with or without a refund.
Smoking/Fireworks: We have a strict no smoking policy in all of the rooms! Smoking is allowed outside but not inside the room. (Please do not disregard this policy, as it will result in fine of at least $300.00.)No firearms, firecrackers, fireworks or explosives of any kind are allowed to be discharged in or outside the room. Repairs to a room or grounds caused by the use of any of these items will be billed to the guest occupying the room at the time the damage occurred.Items Left in Unit: Please make sure you get all your personal items when leaving the room. If you leave something in the room, please call the office immediately and we will try to locate it for you. We cannot be responsible for any personal items left in the room. A $20.00 service charge is required if you request us to pick up and ship any items left in the unit. Shipping and service charges must be paid in advance before items will be sent.
Malfunctions: We do not guarantee that utilities, appliances, wi-fi, or amenities will not fail, but we do guarantee that repairs will be made as soon as possible. No refunds will be made due to any failures. Guest(s) understand and agree that there are circumstances beyond the owner’s control, and no recourse or action can be brought against the owner for these circumstances. For example: malfunction of plumbing or electrical, construction activity, or other situations over which the owner has no control. Guest(s) understand that Hotel Ryland and Resort Realty reserve the right to move guest(s) to another room, if needed repairs cannot be accomplished in a timely manner.
Falsified Reservations: Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.
Parking: Vehicles are to be parked in designated parking areas only.
Storm Policy/Road Conditions: No refunds will be given for stormy or inclement weather.
Privacy Statement: Hotel Ryland and Resort Realty do not divulge any guest’s personal information to any third party without the guest’s expressed consent.